Support Policy

We provide technical support to registered users of the most current versions of our software. If you have an outdated version, please update by downloading the recent version from our free download section. We offer unconditional, free technical support to registered users of current versions of our software.

With purchase of Aiko Solutions products you benefit from:

  • Major product and technology releases
  • Technical support
  • Updates, fixes and critical patch updates

Response time

The severity of the problem determines the speed of our response. Our target time commitment for providing the initial response is 48 hours or less for any type of the problem during business days. We always endevour to address urgent issues that you report in the shortest possible time.  Thanks for your patience.

 

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