Sometimes, the software does not work as expected on certain Pocket PCs or smartphones, due to the fact of different configuration of these devices. SecuBox integrates deeply into Windows Operating System and it's operation can be sometimes influenced by device special configuration, installed anti-virus or anti-spyware software or any other unprecedented factors.

We encourage you to contact us to report any of the problems you experience. In order to be able to determine what exactly happens to your program installation, we ask you to spend additional time creating the error log files, which should not take more than 3 minutes from you. These log files will help us understand the problem and provide the solution to it in the shortest possible time.

Warning: error logging seriously slows down SecuBox and SecuWipe software, therefore, do not forget to disable it during normal use!

1. Go to SecuBox program menu-> Settings-> Enable error logging. Tap on Enable error logging for the software error logging to start.
2. Try to work with SecuBox to reproduce the problem.
3. After you reproduce the error, please, go to the root folder of your PDA or smartphone, and find the following files
   • A_sbdriver.log
   • A_sbmanager.log
   
   
4. Attach these files together with the problem description to the email you send to our support team at support@aikosolutions.com

1. Go to SecuWipe program menu-> Settings->  and check Enable error logging.
2. Try to work with SecuWipe to reproduce the problem.
3. Go to the root folder of your PDA or smartphone, and find the following file a_swmanager.log
4. Send this log file to support@aikosolutions.com

Thank for your time and cooperation!

Aiko Solutions team